Refund policy
Refund & Cancellation Policy Event Services
Last updated: August 2026
Executive Beverage, LLC provides event services: bartenders, waitstaff, bar and glassware rentals, and beverage programs. Because we hold a date and turn away other work to keep it, this policy is built around the date, not around a returnable product.
If you have a signed Agreement for Services, that Agreement governs. This explains the same terms in plainer language and applies to every booking, including bookings made by email, phone, invoice, or through this website.
Buying a Crush Kit instead? Those are a drop-off product with their own terms. See the Crush Kits & Drop-Off Products.
1. Deposits
A deposit of 50% is due when you book. Deposits are non-refundable. The deposit is what takes your date off the calendar, and once it is off, we have declined other work for it.
If you add services, staffing, or rentals after booking, we may require the deposit to be restored to 50% of the updated total.
Events booked within 10 business days of the event date may be payable in full at booking.
2. Final payment
The full balance is due no later than 7 business days before the event date. If the balance is unpaid at that point, we may suspend or cancel and the terms in section 3 apply.
3. If you cancel a staffed event
| When you cancel | What happens |
|---|---|
| At least 10 business days before the event | Everything paid above the non-refundable deposit and booking fee is refunded |
| Fewer than 10 business days before the event | The full Event Order amount may remain due |
Refunds are issued within 30 days, unless we agree together to hold the amount as account credit instead.
Cancellation must be in writing to . A phone call is not a cancellation, because there is no record of it.
4. If you cancel rentals
Rental-only orders run on their own schedule.
| When you cancel | What happens |
|---|---|
| More than 14 calendar days before delivery | Full refund or account credit, less any non-refundable booking fee |
| 8 to 14 calendar days before delivery | 50% of rental charges refunded or credited |
| 7 calendar days or fewer before delivery | Rental charges are non-refundable |
We may issue account credit in place of a refund. Credit is valid for 12 months.
Reductions requested after the applicable deadline may be charged in full, because the inventory has been reserved and other rental opportunities may have been declined.
5. If we cancel
If we cancel because you have breached the Agreement, you receive a refund of everything paid except the non-refundable deposit and booking fee.
If we cannot perform for a reason outside our reasonable control, including mandatory evacuation, severe storm, fire, government order, civil emergency, or comparable event, amounts already paid are handled as the Event Order provides or, failing that, credited toward a future event to the extent the law allows.
6. Changes to your order
All material details must be final 10 business days before the event. After that:
- Guest count changes cannot be guaranteed and may carry a $50 change order fee.
- Any change over $100 in either direction may carry a $20 administrative fee, on top of the cost of the change.
- Where price depends on guest count, we bill on the greater of your final guaranteed count or actual attendance. Turning out lower than your guarantee does not reduce the bill.
- After payment in full, decreases are not guaranteed. Where we agree to one, any credit or refund follows the Event Order and this policy.
- Payment for approved changes is due within 24 hours of the updated order being sent.
7. Weather and outdoor events
We work in Coastal Virginia and we work in the rain. Weather alone is not grounds for a charge-free cancellation or a reduction after the event. If your event is outdoors, you are responsible for a safe, usable covered alternative.
Equipment damaged by rain, standing water, or wind because no cover was provided is billed for replacement. The damage waiver does not cover it.
8. Damage waiver
A 10% damage waiver may be added to rental orders. It covers ordinary accidental breakage or soiling. It does not cover loss, theft, misuse, negligence, weather exposure, burns, major dents, chips, gashes, or drop damage.
If you decline the waiver, you are responsible for repair and replacement costs, and a valid card must stay on file.
9. Payment authorization and card on file
By booking, you authorize us to charge the payment method on file for amounts properly due:
- the balance, if unpaid after the due date;
- overtime you approve on site;
- travel beyond our 20-mile free radius, at $2.00 per mile each way, plus tolls and parking at cost;
- contingency supplies we provide because something you agreed to supply was not there;
- rental damage, loss, or unreturned property;
- late fees and interest.
We tell you what we are charging and why before we charge it, whenever that is practical.
10. Disputed charges and chargebacks
If you believe a charge is wrong, contact us first at .
Raising a card dispute for services performed and accepted is not a substitute for that conversation. We will contest it with the Agreement, the Event Order, invoices, communications, delivery records and event records, and you remain responsible for amounts ultimately due plus recoverable chargeback, collection and attorney costs.
11. Acceptance of the invoice by conduct
"Course of conduct"Â means the pattern of what both sides actually did. It is used to interpret an agreement whose wording is unclear, and to show the parties changed the written terms through their behavior rather than through a new document.
Applied here:Â if you let us work, you have accepted the invoice.
If you receive the Agreement and the Event Order and then allow our team to arrive, set up, or serve, you have accepted the pricing, service charges, scope and terms in those documents, signature or not. The same applies to changes made on the day: ask for another bartender, an extra hour, or more ice, let us provide it, and the charge is accepted.
Any objection to pricing or billing method must be in writing before services begin. We may only invoice for what we actually provided or committed to.
12. Late payment
Unpaid invoices carry a one-time $100 late fee, plus interest at 15% per year accruing daily from the due date, or the maximum lawful rate if lower. You are responsible for collection costs including reasonable attorney fees. Non-payment is a material breach.
13. Questions
Executive Beverage, LLC  · (757) 995-5855 PO Box 1714, Virginia Beach, VA 23451 Open for events Tuesday to Saturday, 9 to 5.
Refund & Cancellation Policy Crush Kit
A Crush Kit is a drop-off, not a shipment and not a staffed event. We build it to your headcount, deliver it, and collect the equipment the next business day. You buy your own spirits, and whatever mix and fruit you do not get through is yours to keep.
Nothing here applies to staffed events. Those run under the .
1. What is in a kit
The crusher, bar tools, fresh fruit cups, mix, and pebble ice, sized to the headcount you give us. Kits start at a ten-guest minimum.
Pebble ice is included in the quantity your headcount needs. It is the part most people cannot source themselves, and a crush built over cubes is a different, thinner drink.
2. What you supply
The spirits. We do not sell alcohol. The kit is built around Waterman's Perfect Crush, and a 1 liter bottle pours about 11 crushes at 3 oz per drink. You buy it in your own name and it is yours throughout. Executive Beverage can pick up your spirits and deliver them with your Crush Kit.
You are responsible for serving lawfully at your own event, including checking that everyone served is 21 or over. Once the kit is delivered, service is yours to run.
3. Ordering and lead time
Deliveries need 18 to 24 hours' notice. Sooner than that may be possible for a rush fee, and is subject to what is already on the schedule.
Your order is confirmed when we confirm the delivery window in writing.
4. Delivery and collection
We deliver to your address and normally collect the equipment the next business day. Delivery is included inside our 20-mile radius from PO Box 1714, Virginia Beach, VA 23451. Beyond that, travel is $2.00 per mile each way.
Have someone available to accept the kit. If nobody is there, the delivered quantities and apparent condition are accepted unless you tell us promptly in writing.
Have the equipment ready at the agreed collection time. Equipment not available for collection may carry a second collection charge.
5. Cancelling
Crush Kit orders may be canceled for a full refund within twenty-four (24) hours of placing the order, provided order preparation has not begun. After twenty-four (24) hours, or once ingredients have been purchased, batched, assembled, labeled, or otherwise prepared for fulfillment, orders become non-cancelable and non-refundable. Executive Beverage may, in its sole discretion, approve changes or issue store credit in lieu of a refund.
Cancellations must be in writing to .
6. What cannot be returned
- Fruit cups, mix and pebble ice. Perishable, portioned to your headcount, non-returnable once the kit is built.
- Spirits. You buy those yourself, so they are not ours to refund.
- Anything opened or used.
Unused mix and fruit are yours to keep. We do not take them back and we do not credit them.
7. Equipment, damage and loss
The crusher and bar tools stay our property throughout. From delivery until we collect them, you are responsible for their security and condition.
Equipment returned damaged, lost, stolen, or not returned at all is billed at replacement cost. A valid payment card must stay on file, and you authorize us to charge it for replacement costs, second collection charges, and any other amount properly due under these terms.
We will tell you what we are charging and why before we charge it.
8. If something is wrong with your kit
Tell us within 24 hours of delivery. If something is missing, damaged in transit, or not what you ordered, we will replace it, deliver the missing part, or credit that portion, whichever suits the situation.
Raising a card dispute instead of contacting us is not a substitute for that conversation. For a kit that was delivered and accepted, we will contest the dispute with the order, the delivery record and our communications.
9. Other items bought on this website
Items bought outright here, rather than as a kit or as part of an event booking, may be returned unused and in original condition within 14 days for a refund of the item price. Perishable goods, opened items, and custom or special-order items cannot be returned.
10. Questions
Executive Beverage, LLC  · (757) 995-5855 PO Box 1714, Virginia Beach, VA 23451 Open for events Tuesday to Saturday, 9 to 5.
Refund & Cancellation Policy — Cocktail Classes
Last updated: August 2026
Executive Beverage, LLC runs private cocktail classes at your home, venue, boat, rental property, or office. A class is a held date with a bartender assigned to it, so these terms are built around the date rather than around returnable goods.
If you have a signed Agreement for Services, that Agreement governs. This explains the same terms in plainer language and applies to every class booked by email, phone, invoice, or through this website.
Booking an event or a Crush Kit instead? Those have their own terms above.
1. What a class is
One hour, hands on, three cocktails per guest. Priced per person, with an eight guest minimum. We bring the alcohol, mixers, fresh ingredients, garnishes, tools and glassware. You provide a table and access to a sink.
We arrive 30 to 60 minutes before the class to set up, and pack-down takes a further 30 to 60 minutes afterwards. Allow around two and a half hours in the space in total for a one hour class.
We run a maximum of twenty guests per day across all classes. A confirmed class takes that day.
2. Payment
There is no deposit and no balance to settle afterwards. You tell us the date and the headcount, we confirm it, and the class then opens for payment — paid in full at that point, either by the host for the whole party or by each guest for their own seat.
Your date is held from the moment we confirm it, not from the moment money arrives. Seats still unpaid ten business days before the class may be released, because that is when we buy to.
Where guests pay individually, the host is still responsible for the eight guest minimum.
3. If you cancel
| When you cancel | What happens |
|---|---|
| At least 10 business days before the class | Full refund |
| Fewer than 10 business days before the class | Not refunded |
Ten business days is when we buy the fruit and the spirits and commit a bartender to your date. Before that point a cancellation costs us a day we can still fill, so you get everything back. After it, the shopping is done and the day is gone.
Cancellation must be in writing to events@execbeverage.com. A phone call is not a cancellation, because there is no record of it.
4. Rescheduling
You may move a class once at no charge if you ask at least 10 business days before, subject to our capacity on the new date. Inside 10 business days, a move is treated as a cancellation.
5. Headcount
Your guest count must be final 10 business days before the class, because that is what we buy to.
- Where price depends on guest count, we bill on the greater of your final count or actual attendance. Guests who do not turn up are not refunded.
- Increases are subject to our daily capacity and are not guaranteed.
- A guest who paid for their own seat and then cannot attend is refunded in full outside the 10 business day cutoff. Inside it, that seat is already in the count we bought for.
Refunds go back to the card that paid, not to the host.
6. If we cancel
If we cancel for any reason other than your breach of these terms, you receive a full refund.
If we cannot perform for a reason outside our reasonable control, including mandatory evacuation, severe storm, fire, government order, civil emergency, or comparable event, you may choose a full refund or a credit toward a future class.
7. Access and the space
A class needs a table and access to a sink, and it needs to be available to us for the setup and pack-down windows in section 1 as well as for the hour itself. If we arrive and the space cannot be used, and no workable alternative is available, it is treated as a cancellation inside the 10 business day window.
If the venue restricts when we can load in or must be out by, tell us before you book. A hard out-time that leaves no room for pack-down is something we need to plan around rather than discover on the day.
Classes run indoors or under cover. If yours is outdoors, you are responsible for a safe, usable covered alternative. Weather alone is not grounds for a charge-free cancellation.
8. Alcohol, age and service
Every guest drinking alcohol must be 21 or older and must be able to show valid ID on request.
Our bartenders may refuse service to anyone who is underage, cannot produce ID, or is visibly intoxicated. A guest refused service is not refunded, and a class is not refunded for ending early because of guest behaviour.
Guests who are not drinking are welcome. Tell us in advance and theirs will be zero-proof at the same price.
9. Travel
The first 20 miles from Virginia Beach are included. Beyond that we charge $2.00 per mile each way, plus tolls and parking at cost.
Travel is quoted once we know the address, which is after you have planned the class rather than when you first price it. Nothing is charged before you have seen the number and agreed to it.
Splitting it. Travel is a single charge for the visit, not a per-person one, so the host can either carry it or have it divided evenly across the guest count and added to each seat. Tell us which when you confirm. If your guests are paying for their own seats, we will give you the adjusted per-seat amount before any invitation goes out.
If the class is cancelled under section 3, travel is treated the same way as the rest of the booking: refunded in full outside 10 business days, and not refunded inside it if we have already committed the day.
10. Disputed charges
If you dispute a charge with your bank rather than raising it with us first, we will provide the booking record, these terms, and the confirmation correspondence. Raising it with us is faster and usually settles it.
11. Questions
Executive Beverage, LLC
events@execbeverage.com · (757) 995-5855
PO Box 1714, Virginia Beach, VA 23451
Open for events Tuesday to Saturday, 9 to 5.